Low Moor Head Certified Location

Terms & Conditions

Thank you for booking and choosing to stay with us at Low Moor Head Farm.

We look forward to welcoming you to the CL site and hope you enjoy your stay.

Please find the terms and conditions applicable to our site Low Moor Head Certificated Location

Terms & Conditions Updated January 2024

Thank you for booking and choosing to stay with us at Low Moor Head Farm.

We forward to welcoming you and hope you enjoy your stay.

Please find below the terms and conditions applicable to our site below.

Please note that Low Moor Head Farm is not responsible for things like travel disruption, illness, bad weather, vehicle breakdowns, etc. that could cause you to be late or cancel your stay with us.

For this reason,

We recommend that you get travel insurance.

We recommend that you purchase insurance so that if you have to change or cancel your trip, you can get your deposit or full booking fee back from your insurance company.

Your agreement is with Low Moor Head Ltd Certificated Location whose address is Low Moor Head, Longtown, Carlisle, CA6 5RG.

and references to "we," "us," and "our" in these terms and conditions are to Low Moor Head Certificated Location and its owners.

References to "you" in these terms and conditions are to you, as the person making this booking, and, where applicable, to each and every member of your party.


  1. You must be a current member of the Caravan and Motorhome Club to book a pitch with us. We will ask for your club membership card number at the time of booking.
  2. When you book through CL booking or via email, the fees are the same as those shown on the site.
  3. A deposit of 30% of your booking price must be paid by cheque or bank transfer. Your booking is not secured until your deposit has been received.
  4. If we do not receive a deposit of 30% (or another amount as agreed in writing) within 7 days of your booking, we will cancel the booking.
  5. Your pitch fee includes 16 units (kw/h) of electricity (16 & 10 amps) per night. This is enough for most customers in the summer and makes sure that electricity is used in a responsible way.
  6. Any extra usage will have to be purchased during your stay. When you get to your pitch, you should check the meter and keep a note on how much electricity you're using if you're concerned.
  7. The balance of your pitch fee (if not already paid in full) is payable on arrival by Cheque, Cash or Bank Transfer.
  8. If you are booking with friends, you must inform us at the time of booking so that we can try and accommodate you on adjacent pitches if they are available.
  9. Arrival is from 12 noon onwards, and we ask that you vacate your pitch by 11 a.m. on your day of departure. We will do our best, where possible, to accommodate earlier arrivals or later departures.
  10. We welcome dogs and provide mapped walks. We allow a maximum of 2 Dogs per pitch. Please ensure you pick up after your dog and always keep it on a lead and under close control.
  11. Awnings can be pitched on your hard standing or grass dependant on weather conditions.
  12. We provide a number of recycle bins for dispose of your everyday waste. You must not leave broken items (e.g. chairs etc) or large packaging (e.g. cardboard boxes from new items) as we are unable to dispose of them.
  13. Please do not permit washing your unit whilst on site. Our water is metered.
  14. This is a working farm and you are requested to supervise dogs at all times.
  15. We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct we consider is detrimental to us, or to our other visitors.
  16. We will not be held liable for any loss or damage to your property or vehicles, or any injury to you or your visitors while on our property.
  17. If you notice that something is not working (such as the electricity, water or WiFi) please inform us by phone or text so that we can fix the issue.

Cancellation Policy

If we must cancel your booking prior to your arrival (for example - due to a pandemic), we will offer a voucher or credit note valid for 12 months for any payments you have already made.

Events such as travel disruption, illness, bad weather, vehicle breakdowns, etc. that may result in delayed arrival or cancellation of your stay with us are not the responsibility of Low Moor Head Farm, and therefore we advise you to seek appropriate travel insurance.

If you must cancel your booking, please do so as early as possible so that we may attempt to rebook your pitch. If your cancelation is within 7 day of arrival, you will still be liable for the full cost of your stay.

By making a booking and paying your deposit, you signify your agreement with our cancellation policy.

Changing dates, postponing, etc.

A change in the dates of a booking does not alter the above terms. If we are holding a deposit for a booking and agree in writing to a change of arrival or departure date, this does not change the cancellation policy described above.

Similarly, no credit or refund is available for any unused services included in the cost of your holiday, e.g., if you choose to depart early.


This website and its components are offered for informational purposes only; we shall not be responsible or liable for the accuracy, usefulness, omission, or availability of any information transmitted or made available via this site, and shall not be responsible or liable for any errors or omissions in that.


GDPR & your data

Low Moor Head Farm runs a number of businesses and is therefore registered with the Information Commissioner's Office (ICO) to process and keep your data. We will always give you the opportunity to "opt-out" of any marketing, and we will happily delete all your records if you ask us to do so in writing.

We reserve the right to change these conditions from time to time as we see fit, and your continued use of the site will signify your acceptance of any adjustment to these terms.